Raju Gari Aavakaya (“we” and “us”) is the operator (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

 

1. General

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. order is ready to be made & delivered within one week with India

 

2. Shipping Costs

 

Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

 

This price will be the final price for shipping cost to the customer.

 

3. Returns

 

No Refund Policy as Goods are Perishable & Cannot be re-used.

 

We will review the customer complaints on the product and reship the depending on the concern. The response will be on the case to case basis.

 

Customers should always keep in mind that the product is refrigerated and consumed.

 

4. Delivery Terms

 

4.1 Transit Time Domestically

 

In general, domestic shipments are in transit for 2 – 7 Working days

 

4.2 Transit time Internationally

 

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.3 Dispatch Time

 

Orders are usually dispatched within 2 business days of payment of the order.

 

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

 

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

 

Raju Gari Aavakaya will ship to a physical address through a courier service, not a postal or PO box.

 

4.6 Items Out Of Stock

 

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.7 Delivery Time Exceeded

 

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

5. Tracking Notifications

 

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

6. Parcels Damaged In Transit

 

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

 

7. Duties & Taxes

 

7.1 Sales Tax

 

Sales tax has already been applied to the price of the goods as displayed on the website.

 

7.2 Import Duties & Taxes

 

For international shipments, import duties & taxes may be required to be paid. Raju Gari Aavakaya pre-calculates these costs and displays them at checkout and gives customers the choice of pre-paying these duties and taxes. International shipping costs will be auto-computed at the time of checkout depending on the destination and should be prepaid by the customer

 

8. Cancellations

 

Orders cannot be canceled once the order is dispatched.

 

9. Insurance

 

Parcels are insured for loss and damage up to the value stated by the courier.

 

9.1 Process for parcel damaged in-transit

 

We will replace the order as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in transit

 

We will replace the order as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

 

For all customer service inquiries, please email us at rajugariaavakaya.com@gmail.com